Terms & Conditions
Ordering via this website, Facebook, email and telephone you agree to the following terms and conditions. These terms and conditions apply to all commissions of original drawings and painting by Artist Gemma Weighill.
NO variations to these unless specifically agreed with by Gemma Weighill in writing.
It is down to the client to provide photos of a true likeness/colour/expression of the subject(s) in order for optimum results.
If the individual would like a professionally taken photo to be used as reference, a letter of consent from the photographer MUST be obtained and forwarded on to myself with the photographs. They are artists too, please respect this.
The artist will judge whether or not to accept a commission
All portraits require a 25% non-refundable deposit upon placing an order.. NO booking will commence until this has been received.
Balance of payment will be due upon completion. Payments can be made by cheque (UK ONLY), direct bank transfer or by Paypal.
Orders exceeding £300.00 come with a payment plan option = a non refundable deposit of 25% to be paid on booking and the remaining amount can be split into 2 or 3 small monthly installment's.
Items will not be sent out until the balance has been received by Gemma Weighill. If paying by cheque, goods will be sent out after full payment have cleared at the bank.
Any orders placed where there is no follow up or contact from the customer of any kind will after 12 months be considered void. Any money paid will become property of Gemma Weighill. All goods remain property of Gemma Weighill until the contract price in full is received.
All UK orders are shipped via Royal Mail or courier on a trackable sign for service and is guaranteed to be with you within 2 working days.
The shipping cost starts from £2.90 depending on the size and weight. To save on post and packaging if you live local you are welcome to collect your artwork, but please let me know in advance to arrange a suitable time. Guaranteed Next day delivery service is available upon request.
International orders are sent via Royal Mail, UK Mail or Hermes on an International track and trace service -
please get in touch for a shipping quote as it varies.
Generic notice for customers outside the UK:
International customers are responsible for all fees associated with shipping to their respective countries. Orders shipped to countries outside of the UK may be subjected to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; I have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required it can cause delays beyond the original delivery estimates.
Shipping materials are reused when possible to help save the environment.
Missing or Damaged items
All orders are packed very safely to ensure no damage occurs in transit, but sometimes accidents do happen. Customers should check their good immediately on delivery and inform Gemma Weighill of any damage suffered. I cannot accept any responsibility or compensate for failed or late delivery. Any items that do not arrive on the estimated delivery dates should be reported within 24 hours of non delivery. If the item is returned to myself for any reason the postage will be recharged for any subsequent delivery charges. It is the clients responsibility to ensure that the full and correct delivery address is supplied. When your items are shipped you will be notified.
Refunds & Returns
order deposits are non-refundable. If you are not completely satisfied with the finished portrait you are not required to make any final payment.
In the event that you decide not to buy the artwork it will be offered for sale to the general public to recover some of the costs.
All copyrights of any artwork remain in the name of Gemma Weighill, unless otherwise mutually agreed in writing at the time of ordering. It is explicitly forbidden to reproduce the images and original artwork of Gemma Weighill in anyway and in any medium unless clearly agreed beforehand with a standard license contract available on request. This license can be revoked at any time due to breach of contract at the discretion of Gemma Weighill. As a copyright holder Gemma Weighill reserves the right to use any portrait image or edited image for any publicity on the internet, website, Facebook, exhibition material or other promotional events. The image or edited version may be used on products produced by Gemma Weighill and Aiyanna Hand Crafts or other companies manufacturing under license from Gemma Weighill and Aiyanna Hand Crafts. Any requests for portraits not to be used in this way must be expressed in writing within 14 days of completion of your portrait order.
Any authorized reproductions must contain credit to Gemma Weighill or artists website. Where digital images are involved the client agrees that the digital images cannot be modified without prior consent and must contain credit to Gemma Weighill.
After completion any goods left with Gemma Weighill for a period of longer then 30 days will be liable to a storage charge of up to £4 per piece per day.
If the customer wishes to cancel the contract to commission an artwork, then notice must be given in writing. All deposit payments are non refundable. For orders where the balance has been paid in advance, depending on how much work has been undertaken it will be up to Gemma Weighill to decide whether any refund is to be paid to the customer. There is a 7 day cooling off period after all bookings. Presuming no work has been commenced deposits will be returned at artists discretion.
These terms and conditions were updated on 04/06/2019 and were correct at the time of publishing.
These terms apply to every order.
Gemma Weighill , Aiyanna Hand Crafts may update or change the terms and conditions at any time so please be sure to check for updates before you purchase.