Frequently Ask Questions
I am often asked questions about my portraits so I thought it might be useful to publish the most frequently asked questions -but if your question is still not answered, please get in touch.
How do I take care of my portrait?
I highly recommend framing the portrait behind glass, this will help preserve the piece itself. Until your portrait is framed I strongly advice keeping it in the cellophane bag. This is just to prevent any damaged from being done. I use the highest quality pastels, pencils and paper available for my paintings, but as with any fine work of art it is advised not to place a painting in direct sunlight. It is best to avoid direct sunlight and fluorescent lighting: both are rich in ultraviolet light and will provoke fading.
The following points I cannot stress enough:
-Please do not brush or blow the surface in attempt to clean off dust!
-Please do not touch the surface of your portrait!
-Please do not spray fixative / or varnish WITHOUT consulting the artist!
How long will my portrait take to complete?
When placing your order I will give an anticipated date of completion. Whilst every effort is made to meet this- it should not be regarded as an absolute guarantee. If you need your commission for a specific date such as Christmas please order early remembering that from as early as July through to December it is my busiest time.
My waiting list is normally 6- 9 weeks, but this can be longer in busier periods. If you have left it to the last minute to order your pet portrait I will try my best to accommodate you, but if this is not possible I also sell gift vouchers which have proven to be very popular.
What about payment for my commission?
Payments can be made by cheque (UK only), direct bank transfer or by PayPal. I require a 25% non-refundable deposit of the total cost before commencing work. The balance is due upon completion once you have viewed and approved a watermarked photo of the portrait. Orders exceeding £300 come with a payment plan option which is broken down to a 25% non refundable deposit and 2 or 3 small monthly installments.
NO ARTWORK IS SHIPPED WITHOUT FULL PAYMENTS BEING RECEIVED FIRST
I live abroad, can you ship outside of the UK?
Yes, I have sent my pet portraits all over the world, most recently to Australia. Please contact me for details and a quote for shipping your pet portrait.
Do you offer a framing service?
Unfortunately at this time a framing service is not currently available.
Any artwork produced by Gemma Weighill remains copyrighted therefore it cannot be reproduced in any way by anyone. I am more then happy for you to share progress photos and the completed piece with your friends and family. Once the portrait has been received by the customer it cannot be reproduced in any way UNLESS you seek my permission and receive my written consent. This protects my artwork and you from copyright infringement. Please respect this.
For best results the photos to choose needs to be a close ups with good clear detail that show a typical pose and your pets expression. Please do not worry if you haven't got "the perfect photo" I can work from several different photos. If you plan on taking a photo especially for the commission it is best to take your photos outside in natural sunlight if possible (though not when the sun is too bright). Get down at eye level with your dogs and cats to take your photos. Sometimes it can take two or three of you to do, especially with dogs - someone may need to stand behind you and make noises to grab their attention or just to hold them if need be. Photographing horses I advice good lighting is definitely needed. For head portraits its best to get a close up with their ears looking alert which is easily achieved by someone making a big noise behind the camera. If you would like a piece done without their head collar on or without them in full tack , though I can work from photos with them wearing it, for the best results please try to take a photo them without.
The better the photo quality - the better the finished artwork will be. If you need any help or advice please do not hesitate to get in touch , ill gladly help anyway I can.