Aiyanna Hand Crafts Shop
Delivery & Returns Info
Shipping & Delivery
Orders within the UK should be delivered within 2-5 working days following order confirmation.
Please allow up to 2 additional days for remote areas.
If you require a faster delivery please contact me via phone or by the contact page for availability.
Returns & Replacements
I hope you love your purchase from Aiyanna Hand Crafts Shop but if for any reason you are not completely satisfied, simply return the item(s) within 28 days of the shipping date along with your details. All I ask is that the items are unused, in the same condition that we sent it to you, and in its original packaging. The postage for returns will have to be covered by the customer.
To arrange a return email or telephone the number on the website contact page.
Your refund will be credited in the same manner and to the same amount used to make the purchase EXCLUDING post and packaging as this part of the contract has been fulfilled.
The item is your responsibility until it reaches us. Be sure to get a proof of postage.
Refunds and exchanges are processed within 10 working days of receipt of your return. At this point we will e-mail you confirmation of a refund, or send you your replacement. Please therefore do not contact us until 10 working days have passed since we received your return.
Please be assured that we will endeavour to process exchanges as quickly as possible.
Missing or Faulty
If the item you received is not what you originally ordered, or is faulty in any way, please contact us within 5 working days of receiving it giving us your name, address and your order number, and lets us know if you require a refund or a replacement.
We have made every effort to display as accurately as possible the colours of our products that appear on our website. However, as computer monitors vary in screen resolution, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
Under the United Kingdom’s Distance Selling Regulations Act you have the right to cancel your order and obtain a refund. If you would like to cancel your order please phone or email at your earliest convenience to find out your order status , if it is still being processed it may be possible to cancel your order before it gets dispatched All order cancellation conformations must be sent to us via e-mail quoting your name, order number and full address.